Customer Testimonials
If you have a Toyota in South Orange County, Capistrano Toyota can service your vehicle
My car had a broken starter and I needed to be in San Clemente by 11:00.
Open to negotiations. Good on their word. Fair pricing. Great service. Shoutout to Chris Poole.
This review is for one of the salespersons, Fred. On their website, I found the Land Cruiser I was considering to purchase. The site said the vehicle was in-transit and not immediately available. As soon as I submitted a request for information, I received a call from Fred. Within two minutes, I was able to reserve the vehicle with a deposit. Fred is a no xx, no haggling salesperson who's been in the game for almost 30 years so he's seen and heard everything! Polite, friendly, and upfront. I understand now that the dealership itself doesn't go above ... Read More DealerRater - Jun 10, 2025
Great service, or exceptional service! This was the best car sales experience I have ever had! Sammy is #! knowledgeable, and extremely helpful
Capo Valley Toyota is a really nice and clean dealership with a conveniently large waiting area. Service rep was great to work with.
The sales and finance personnel were outstanding. They made the process very pleasant and seamless.
Once again Austin hits it out of the park! Truly a seamless experience that was wrapped up in a matter of minutes rather than hours. I have bought cars from Austin before so I expected nothing less, he really is a consummate professional. No haggling, no 4 Square, no broken promises or bad feelings. All good. Shout out to Robin Moses too! Finance was handled so smooth and friendly, I bought an extended warranty from him. Cheers!
Fast service call. In and out in under an hour. Place is immaculate and the staff are very friendly
Great service and love new customer waiting room. Angel (customer service representative) was pleasant and kept me informed of my vehicles service. Appreciated that service time was took about an hour.
Jesse was nice & helpful but I was confused about Total Care package. And price has gone up!
Gus was great and very helpful I will definitely be back for my next service
Easy to get an appointment; customer service representatives at the check/in service desk were prompt and informative
It was easy and quick. very professional and courteous and excellent workmanship. Come and enjoy their new waiting area.
The service advisor Eddie was very good, he greeted me quickly and started my service. He kept me appraised of the progress as I waited and his estimated service time was right on.
Helpful and friendly fast process found me what I was looking for with no hassle.
I just wanted to let you know that there's no comment in this section. I have nothing to say
Fred Sveda is the best. I bought my last seven cars from him. And Rich and Services also might go to guy for many many years now. Thank you for keeping them both.
Easy to get my car serviced and on time performance. Organized dealer, make an appointment for service and show up on time.
Efficient service, nice working staff, clean and friendly atmosphere in the waiting hall, Angel was nice and very helpful. Best dealership experience!
Best dealership experience ever! Thank you Fred Sveda and Brittany Grilley for the exceptional service and timely communication throughout the process. Felt like true teammates in getting me in my new 2025 4Runner trd off road i - force max !
A big shout out to Hans Ham in working efficiently through the paperwork with no pressure. What a pleasure from beginning to end. I look forward to working with this dealership in the future even though they are over 40 miles away from home. First dealership that actually listened to me and shared the excitement from finish build, to shipping, to port ... Read More DealerRater - May 7, 2025
Car availability and delivery at a excellent price. The car was delivered from their sister Orange city dealership.
Close to home. Shuttle home is good. Service writer was nice. Gold deal on oil change.
Parker was my contact over the phone while inquiring about an used vehicle. When the numbers did not work for either of us, Parker suggested another option that did, it was a new vehicle. I live about an hour away and did not want to waste time at dealership and everyone was accommodating. Parker got me the needed paperwork to expedite the process, Robin in financing answered my questions and both Sammy and Robin had me out the door with my new vehicle in less than 40 minutes with the assurance that all my questions had been answered.
Nate Morbee is a great guy who kept his word in all dealings and is lot of fun to chat with. He had the car's Bluetooth, Apple CarPlay, etc etc all set up for in a few minutes, and I drove away completely happy with the transaction
Working with Todd Kist was great. He kept me informed as to the status of my car while I waited for it to be delivered.
The service department is very customer focused. Great support for our Rav4 every time we bring it in for service!
Overall, an easy and great experience. Great customer service from start to finish. Austin Luciano, my salesperson was exceptional, very pleasant, helpful and knowledgeable. Everyone was readily available to answer all my questions and help me with the process.
Paul was my service adviser and also advised me on new tires. Extremely helpful and very pleasant to work with and answered all my questions. A very personable guy..
Had a very good experience. Sammy was very nice, professional and helpful in purchasing our truck.
Bradley was a very helpful salesperson. It was a good buying experience. I would definitely recommend to friends and family.
This is one company that has a great staff from sales to service dept, which is hard to find. That says a lot for staying with Toyota
Excellent customer service provided by Mr. Amir Sarahangi. The used vehicle I purchased was ready to view and he was very knowledgeable on the Toyota Sienna. Thanks again!
The dealership worked with us on price and locating the exact truck we wanted and relocating it.
Great staff. Love the new, more comfortable.waiting area with tea and water! Rich and Jackie are great.
the salesman Fernando ramirez was very helpful and gave me a reasonable price for the car. no hassles. i went back several times so he could show me how to use the screen
Great customer service saiid helped me get exactly what i wanted and didn’t try to sell me anything i didn’t want.
The most helpful and friendly dealership in da world!!! They always correctly diagnose my car and treat me and my 4Runner with care and respect. 10/10
Everything was as they said. NO bait and switch. NO games, just a straightforward sale. I will be buying my next car here.
I purchased the vehicle from this dealership almost two years and it was a pleasurable experience. The service department is great so far, no issues. I recommend the dealership.
Nice waiting area. The customer service was great. Angel was helpful and informative. My maintenance was also completed in a timely manner
Always great service - quick, responsive and efficient. I appreciate the reminders when it's time for service.
Very professional and great customer service. Gus was fantastic. It was easy and quick and efficient. Highly recommend.
The folks at Capistrano Valley were friendly and professional. I never felt pressured to make a purchase. Instead, they answered all my questions and were courteous throughout the process.
Gustavo Rich is the only reason i go to this dealership. he is expert, caring, professional and "user-friendly". he should be made VP of the service department. he deserves double his current salary.
Getting my car serviced was so easy and the new waiting area was so beautiful. The staff were all so pleasant, professional and helpful. My wait seemed to pass by so quickly as I enjoyed a great cup of freshly ground and brewed Starbucks coffee and relaxed.
Outstanding service from the Sales Person Bradley and the Person did the paper works, Like what we say in the Navy Bravo Zulu to you!!
My Service Advisor (Gus Rich) was excellent. He explained in detail what service was needed and why, and he also explained what service I could defer until later. Gus was very responsive and continuously updated me on the status of my car. I really appreciated the time that Gus took to explain everything to me. The waiting area at the dealership is very nice and comfortable. I was able to get free WiFi and find a secluded area to work uninterupted.
Timely service. I appreciate the care taken to inform me of my car's needs
Me dieron un servicio de primera calidad, me atendieron muy rápido y esperé lo normal.
Service was done on time. We were contacted about additional service required and all our questions were answered. Courtesy ride home was prompt and pleasant. Service tech was efficient and friendly.
Always kind and communicative. Great customer service. Wouldn’t do business anywhere else. Thank you!
Angel in the service department did a great job during my service visit over the weekend.
I had a great experience at Capo Valley Toyota. They found the exact truck I wanted and closed the deal quickly and easily. I never felt pressured to hurry or compromise.
Staffs were all very kind. They walk me through all the things my car needs.
Our service associate was great. We did not finance our car. I do have a complaint that we were not told about the rebate from SDGE by the finance department or sales representative. We learned by chance months later of this rebate from the SDGE information on our bill about the rebate, if we hadn’t done the inquiry we would have missed $1,000. As it was there was a time limit that we made by the skin of our teeth. Our representatives should mention this to the prospective buyers.
Your service department is always top notch. I will never get my car serviced anywhere else!
Fast service. Friendly folks, I got in and out in no time. That's what service is about
Appreciated the detail and responsiveness of my service agent to keep me abreast of the vehicle's service progress.
Great staff. Great service. I have been a customer since 2007. Toyota all the way.
Bryan helped us out last summer on the outgoing 2024 4Runner. Great experience with Capistrano Valley Toyota!
The customer service is the best at Capistrano Toyota! We are always so happy with the service.
The dealership has been professional and friendly with each of my visits highly recommend always able to get an appointment right away
Personnel or competent and helpful and service was very timely. Would recommend the service department.
Like the service and the People, time of waiting was ok, parts for my Carr OEM cuality
Great service. Explained clearly and throughly what service was needed for my car. Great communication.
Great visit, Angel was awesome to work with! Was in and out with no issue.
Angel in service was awesome. All the staff there are great. Overall a great experience.
Love the new facility, Mr Gowdy is terrific to work with for many years and hopefully years to come
Sammy, Todd, and Robin are all wonderful. They made my car buying experience seamless and easy.
I got an early Saturday appt. I am happy they are available at that time. Mr. Gowdy was a nice connection and very professional.
Gus Rich in the Service Department was extremely courteous and helpful. He kept me in the loop on status of service and used my points in reducing the overall cost.
Fast response with an immediate appointment. Brake adjustment at no cost. Pleasant staff--and nice wiating ara.
Great experience. It's our 3rd Tacoma in two years. Always recommend this dealership - fast and reliable.
Jesse Agular in the Service Department was very helpful, friendly and courteous. He made us feel important and was great to work with. He explained everything in the assessment and that helped us make our decision. Our 4Runner drives fantastic! Thank You Jesse.
Upfront pricing and easy transaction. I enjoyed working with Austin as he provided a great deal and got my vehicle in a timely manner despite long reservation time.
Our experience was wonderful. Austin Norton is great to work with & very knowledgeable about the cars. He answered all our questions about any additional add on to the cars. We would definitely work with Austin again. Thank you
First visit to the dealership. Angel in the Service Dept. took great care of us and carefully explained what repairs were recommended and what services were needed.
Tire rotation for 5000 miles on new toyota. August was great New building is very nice
Loved my experience here in Toyota. They are very reliable, especially Bryan, who assisted me all throughout the process and everything. Even though the car got delayed, he always updates me and answers all the questions immediately. The service I received from him was very excellent and definitely would recommend him. The manager, Todd, also helped me and I am so very happy about it. He left me a very nice impression. I am very satisfied with the service they gave me from the dealership, transaction, and until to financing services. Thank you for all the people who helped me ... Read More DealerRater - Jan 17, 2025
Professional dealership with technical expertise and excellent customer service. A great complement and representative of the Toyota brand.
Jesse was great! My car was in for service but had another issue and had to stay overnight. I was given a ride home and then back to pick it up the next day. The whole process went smoothly.
I go every 6 months and make sure everything is good to go. They have always taken great care of me. Thanks for keeping me safe on the road.
Bradley was great and made the buying process easy. He was always available by phone or text and helped find a car in the color and model I wanted that was hard to find.
Exceptional customer service! Bradley was responsive and even missed an important moment in his personal life to ensure we could purchase our new car.
The customer service here is fantastic. The process is quick, easy, and totally stress free. They are willing to work with you to get you what you need. Couldn't be happier.
They were efficient, honest and hospitable, and felt they truly got us the best deal.
Gus in the service department was excellent, couldn’t ask for a better experience. New service/showroom digs look great. Congratulations on a job well done.
I bring both of our Toyota RAV4's to Capistrano Toyota to be serviced every 5000 miles. The gentleman working the service desk and mechanics seem to work well together to keep our cars running smoothly.
Cameron and his team were amazing. Polite, respectful and friendly— they made the entire buying process easy. True professionals.
Bradley has great customer service skills and was quick with his responses, thank you again!
Paul in service was very helpful as always when we got our RAV 4 serviced
Jesse greeted me with a smile, gave me an estimate, had me sign the paperwork and had me out very efficiently!! He called me when my service was complete, I paid the bill and drove away a very satisfied customer.
Great experience! Very happy with the outcome and the customer service. Thank you again for everything.
The service was great. Staff here was very friendly. Would recommend to friends and family.
Everyone was friendly, helpful, and straightforward, making for a smooth dealership experience. It's a luxury when major financial purchases are pleasant.
I recently had the pleasure of working with Andre Bautista] at Toyota capistrano valley ]and I couldn't be happier with my experience! From the moment I walked in, he was welcoming and genuinely interested in helping me find the perfect vehicle.
He took the time to understand my needs and preferences, guiding me through various options without any pressure. He was incredibly knowledgeable about the cars, answering all my questions and providing valuable insights that helped me make an informed decision.
The entire process was smooth and efficient, and I appreciated his transparency regarding pricing and financing options. I ... Read More DealerRater - Dec 28, 2024
Brad was a delight to work with, thanks for making car buying enjoyable!! 11/10 recommend working with him!
Excellent team, nice facility. I’ve been using their service for many years. Fair and honest.
Capo Valley Toyota is the only place I take all of my Toyotas in for service. Go in and ask for Robert, he will get your car done right the first time.