Customer Testimonials
Always great service - quick, responsive and efficient. I appreciate the reminders when it's time for service.
Very professional and great customer service. Gus was fantastic. It was easy and quick and efficient. Highly recommend.
The folks at Capistrano Valley were friendly and professional. I never felt pressured to make a purchase. Instead, they answered all my questions and were courteous throughout the process.
Gustavo Rich is the only reason i go to this dealership. he is expert, caring, professional and "user-friendly". he should be made VP of the service department. he deserves double his current salary.
Getting my car serviced was so easy and the new waiting area was so beautiful. The staff were all so pleasant, professional and helpful. My wait seemed to pass by so quickly as I enjoyed a great cup of freshly ground and brewed Starbucks coffee and relaxed.
Outstanding service from the Sales Person Bradley and the Person did the paper works, Like what we say in the Navy Bravo Zulu to you!!
My Service Advisor (Gus Rich) was excellent. He explained in detail what service was needed and why, and he also explained what service I could defer until later. Gus was very responsive and continuously updated me on the status of my car. I really appreciated the time that Gus took to explain everything to me. The waiting area at the dealership is very nice and comfortable. I was able to get free WiFi and find a secluded area to work uninterupted.
Timely service. I appreciate the care taken to inform me of my car's needs
Me dieron un servicio de primera calidad, me atendieron muy rápido y esperé lo normal.
Service was done on time. We were contacted about additional service required and all our questions were answered. Courtesy ride home was prompt and pleasant. Service tech was efficient and friendly.
Always kind and communicative. Great customer service. Wouldn’t do business anywhere else. Thank you!
Angel in the service department did a great job during my service visit over the weekend.
I had a great experience at Capo Valley Toyota. They found the exact truck I wanted and closed the deal quickly and easily. I never felt pressured to hurry or compromise.
Staffs were all very kind. They walk me through all the things my car needs.
Our service associate was great. We did not finance our car. I do have a complaint that we were not told about the rebate from SDGE by the finance department or sales representative. We learned by chance months later of this rebate from the SDGE information on our bill about the rebate, if we hadn’t done the inquiry we would have missed $1,000. As it was there was a time limit that we made by the skin of our teeth. Our representatives should mention this to the prospective buyers.
Your service department is always top notch. I will never get my car serviced anywhere else!
Fast service. Friendly folks, I got in and out in no time. That's what service is about
Appreciated the detail and responsiveness of my service agent to keep me abreast of the vehicle's service progress.
Great staff. Great service. I have been a customer since 2007. Toyota all the way.
Bryan helped us out last summer on the outgoing 2024 4Runner. Great experience with Capistrano Valley Toyota!
The customer service is the best at Capistrano Toyota! We are always so happy with the service.
The dealership has been professional and friendly with each of my visits highly recommend always able to get an appointment right away
Personnel or competent and helpful and service was very timely. Would recommend the service department.
Like the service and the People, time of waiting was ok, parts for my Carr OEM cuality
Great service. Explained clearly and throughly what service was needed for my car. Great communication.
Great visit, Angel was awesome to work with! Was in and out with no issue.
Angel in service was awesome. All the staff there are great. Overall a great experience.
Love the new facility, Mr Gowdy is terrific to work with for many years and hopefully years to come
Sammy, Todd, and Robin are all wonderful. They made my car buying experience seamless and easy.
I got an early Saturday appt. I am happy they are available at that time. Mr. Gowdy was a nice connection and very professional.
Gus Rich in the Service Department was extremely courteous and helpful. He kept me in the loop on status of service and used my points in reducing the overall cost.
Fast response with an immediate appointment. Brake adjustment at no cost. Pleasant staff--and nice wiating ara.
Great experience. It's our 3rd Tacoma in two years. Always recommend this dealership - fast and reliable.
Jesse Agular in the Service Department was very helpful, friendly and courteous. He made us feel important and was great to work with. He explained everything in the assessment and that helped us make our decision. Our 4Runner drives fantastic! Thank You Jesse.
Upfront pricing and easy transaction. I enjoyed working with Austin as he provided a great deal and got my vehicle in a timely manner despite long reservation time.
Our experience was wonderful. Austin Norton is great to work with & very knowledgeable about the cars. He answered all our questions about any additional add on to the cars. We would definitely work with Austin again. Thank you
First visit to the dealership. Angel in the Service Dept. took great care of us and carefully explained what repairs were recommended and what services were needed.
Tire rotation for 5000 miles on new toyota. August was great New building is very nice
Loved my experience here in Toyota. They are very reliable, especially Bryan, who assisted me all throughout the process and everything. Even though the car got delayed, he always updates me and answers all the questions immediately. The service I received from him was very excellent and definitely would recommend him. The manager, Todd, also helped me and I am so very happy about it. He left me a very nice impression. I am very satisfied with the service they gave me from the dealership, transaction, and until to financing services. Thank you for all the people who helped me ...
Professional dealership with technical expertise and excellent customer service. A great complement and representative of the Toyota brand.
Jesse was great! My car was in for service but had another issue and had to stay overnight. I was given a ride home and then back to pick it up the next day. The whole process went smoothly.
I go every 6 months and make sure everything is good to go. They have always taken great care of me. Thanks for keeping me safe on the road.
Bradley was great and made the buying process easy. He was always available by phone or text and helped find a car in the color and model I wanted that was hard to find.
Exceptional customer service! Bradley was responsive and even missed an important moment in his personal life to ensure we could purchase our new car.
The customer service here is fantastic. The process is quick, easy, and totally stress free. They are willing to work with you to get you what you need. Couldn't be happier.
They were efficient, honest and hospitable, and felt they truly got us the best deal.
Gus in the service department was excellent, couldn’t ask for a better experience. New service/showroom digs look great. Congratulations on a job well done.
I bring both of our Toyota RAV4's to Capistrano Toyota to be serviced every 5000 miles. The gentleman working the service desk and mechanics seem to work well together to keep our cars running smoothly.
Cameron and his team were amazing. Polite, respectful and friendly— they made the entire buying process easy. True professionals.
Bradley has great customer service skills and was quick with his responses, thank you again!
Paul in service was very helpful as always when we got our RAV 4 serviced
Jesse greeted me with a smile, gave me an estimate, had me sign the paperwork and had me out very efficiently!! He called me when my service was complete, I paid the bill and drove away a very satisfied customer.
Great experience! Very happy with the outcome and the customer service. Thank you again for everything.
The service was great. Staff here was very friendly. Would recommend to friends and family.
Everyone was friendly, helpful, and straightforward, making for a smooth dealership experience. It's a luxury when major financial purchases are pleasant.
I recently had the pleasure of working with Andre Bautista] at Toyota capistrano valley ]and I couldn't be happier with my experience! From the moment I walked in, he was welcoming and genuinely interested in helping me find the perfect vehicle. He took the time to understand my needs and preferences, guiding me through various options without any pressure. He was incredibly knowledgeable about the cars, answering all my questions and providing valuable insights that helped me make an informed decision. The entire process was smooth and efficient, and I appreciated his transparency regarding pricing and financing options. I ...
Brad was a delight to work with, thanks for making car buying enjoyable!! 11/10 recommend working with him!
Excellent team, nice facility. I’ve been using their service for many years. Fair and honest.
Capo Valley Toyota is the only place I take all of my Toyotas in for service. Go in and ask for Robert, he will get your car done right the first time.
This is the second vehicle we’ve purchased in five months. The transactions are always smooth and pleasant , No stress! I will send all my family and friends Here.
Very nice, clean new facility. Service writer was very transparent and open communication was great! Took a little longer than I expected considering I had an appointment but otherwise no complaints.
My buying experience was great, pretty quick, and the salesman Bill and others were very nice, accommodating and helpful. I am very happy with my purchase and my experience at this dealership.
Went in for a test drive with Bradley on one of the 2025 Siennas they had in stock. Low sales pressure and superb with answering questions and explaining the process. Over the past few days since then, we've kept in contact, and just today finalized all the paperwork and took home the Sienna, and felt appreciated as a customer, rather than like someone being swindled (which has been my past experience with many dealerships).
Fantastic experience, deal was made over email and phone. Came in signed paperwork, and was on my way!
Location ideal, employee courteous and professional. Serving department understood issue and acted appropriately, making dealership my new service home.
I've brought multiple cars to this dealership since 2013. Always straight forward withtelling me what is recommended versus what they feel I should really do. Never felt pressured by upselling. They are simply the best!
Our service advisor Angel Pena was super helpful. 5 stars + He made our visit very pleasant.
Exceptional Service at Toyota – Thank You, Patrick! I cannot express enough gratitude for the incredible service I received at Toyota, especially from Patrick. Buying my first car was a huge milestone, and Patrick went above and beyond to ensure the experience was smooth, stress-free, and enjoyable. I spent a lot of time asking countless questions, and Patrick patiently answered every single one, always reassuring me along the way. He made sure I found the perfect car that met my needs and budget. His professionalism, attentiveness, and genuine care were unmatched. Even after I purchased the car, Patrick continued to provide ...
I am so impressed with this team. Gina, Cameron, Todd, Andre, and Hans. They are all fantastic!
Professional and courteous with excellent service. Toyota is a great brand and the dealership is living up to the brand values
August was professional/courteous and the ease of drop off and pick up was excellent.
Richard Gowdy is a professional and reliable Service Consultant. I keep bringing my vehicles back to this dealership for service because of him.
No pressure, friendly and fair. Great inventory. would recomend Capistrano Valley Toyota to all my friends.
Greatest place in the world. Rich is great. I love capo valley Toyota very much
Awesome experience leasing my first truck. Bradley is the man! He was very helpful, friendly, and I felt like he truly wanted me to be happy with the car I ended up in. The entire dealership is great.
Treated us well and everything was very efficient. Would recommend this dealership if you are looking for a good deal
I had a limit of what I could spend and they presented me with a car that fit into that budget. Didn’t try to sell me something outside my budget
This is 2nd car we bought from this location. The entire team from Gen manager to sales to F &I dept were all amazing. The brand new rehab look on the building was top notich. They have great ledership.
Sammy was very helpful in our purchase of the all electric BZ4X which I was not familiar with but it turns out to be perfect for our needs. I was verry impressed with the level of service!
Once again, I went in for my second tundra truck and my experience was amazing. The price was what I wanted. The truck was what I wanted, and I was in and out of there in about an hour.
Paul was such a help. Thanks Paul. The whole place was. Thanks Capistrano Valley Toyota!!!
Prompt, friendly and professional. I wish they had cleaned my windshield, but otherwise the treated me well.
Thank you for the good service. Andre was communicative during the wait. Great tutorial for the new car as well
August was again...awesome! Love the courtesy shuttle- thank you. been bringing my 2005 Matrix here for over the past 10 years. request: 1) offer a courtesy car rinse after service 2) reset the radio stations back to original stations I will continue with the services of Capistrano Toyota..
Bradley gave me the best deal and was straightforward with the transaction. His approach online is why I bought the car from him and not the other dealerships. After negotiating online, I came in the next day, test drove the car, spoke to financing, and walked out with a new 2024 rav4 xle within a matter of 3-4 hours. Overall, a very seamless experience thanks to the efficiency of the dealership. Between the young men who help you at the door, the music ( I love sunshine reggae!), the coffee, and the service team, I’m happy I bought my car from ...
My advisor Gus was friendly & kept me informed regarding what to expect & what my vehicle needed and didn’t need.
Best experience ever buying a car, thank you Fernando. I would go back to buy my next car.
Paul was very helpful, and he answered all my questions about cost and future services.
Making the appointment was straightforward. The drop-off with Jackie went smoothly and she notified us of work completion as expected. Very well done.
The service was fantastic! Patrick was not only professional but knowledgeable as well. We appreciate him taking the time and going over the paperwork with us.
Very friendly and easy to work with as a first time buyer, I recommend it.
Great Customer service and Personal Attention every time. Knowledgable service personnel and parts dept. Top customer service by Richard Gowdy. Been to other dealers, Capistrano is hard to beat !
Easy very quick transaction. No pressure very knowledgeable and helpful staff - sales and finance! Excellently run dealership!
Twee was absolutely amazing! Seamless purchase and she provides customer service like no other! Thank you Twee, I am so happy you are a part of the Toyota family, I look forward to more purchases with you in the future.
It's my first time getting a brand new car! Capistrano Valley Toyota made the experience a very good one. Andre is very welcoming, helpful and, knowledgeable. The rest of the staff is also very nice and helped me and my family throughout the whole process. Will definitely use Toyota Capistrano valley for our future car deals.
Second time coming here, and the employees are friendly and helpful. I can count on this dealership to help me in the future
Tristian was very helpful and patient in getting me a car that was a great deal! The management was also very transparent and towards the end of the process I trusted and knew that I was getting a good deal!
We were very pleased with our salesman. He went above and beyond trying to find the right car for us. He was pleasant and extremely professional.
Efficient, knowledgeable, friendly staff. We are just visiting the area and our car needed a service. Our relatives highly recommend them.
This was my first time buying a car and Austin and Jason made the process super easy and fast. Austin was very kind and helpful with any questions I had. I was only there for about an hour, since most of the documents were e-signed before coming in. Highly recommend!