Customer Testimonials
Capistrano Toyota is always on top of their service appointments. Efficienctly checked in and provided transportation to home. Kept updated on the service provided and car was ready when notified. Would be nice if they washed the car
This is long overdue and now that my son is looking to trade his Tacoma in for an EV, I thought I would pass this along to anyone who is considering purchasing a certified pre-owned Toyota from Capistrano Valley Toyota or having their vehicle serviced there.
I purchased a Certified Pre-Owned 2021 Toyota Tacoma for my son in late May, 2024, before he went off for college. Less than 2 weeks later he brought it in after discovering his blind spot monitoring was not working consistently. In addition, his collision detection sensor was periodically activating without any traffic ahead of him.
When he ... Read More Google - Nov 12, 2026
Tristan was great!! Highly recommend seeking him out to buying a car, he is fair and caring for the costumer!
Best priced vehicle delivered as promised. Buying process was easy!
Absolute best experience I've had at a car dealership.
Chris was an upfront and Honest salesperson who kept me updated on my new car. He was very knowledgeable and helpful going over the functions of the car.
(Translated by Google) I bought a 2018 Toyota Tacoma. My credit was perfect, my money was perfect, my down payment was perfect... unbelievable! They listed my wife as the first buyer and me as the second owner. They didn't put "or," it was her name first, then mine. I paid for that truck, not her. She was just with me, accompanying me; she never signed anything. Got it?
(Original)
Compré una Toyota Tacoma 2018 .mi crédito perfecto mi dinero perfecto mi crédito perfecto mi down payment perfecto...lo imaginable, pusieron Ami esposa como primer comprador y Ami ... Read More Google - Nov 4, 2026
I had no choice but to get ripe off like it was to bring my car to get robbed ested of getting better it just got worse
Just finished negotiating a deal for a 2026 Toyota Corolla Cross with Fernando Ramirez. I felt that he was fair, no-pressure, patient, and took the time to explain every single part of the buying process. And even though it was late and I was the last customer, he (and Jesse, the Finance Manager) STILL took the time to explain every part and gave me time to take notes and run my own numbers.
The deal finally came down to my trade-in and even with that I felt that the deal was a fair one.
Finally, I went back the next day ... Read More Google - Oct 30, 2026
Great drive
because of Gustavo Rich your business gets my business he is the one i trust implicitly with my Avalon i have been with him about 8 years and his customer service attitude is exemplary make him president of your entire service department why??? because he is caring, straight-forward, honest and most congenial i trust no one else with my car period
Great service very helpful and professional answer all questions and finished my service in a timely manner and explained everything
Best experience with August. Fast service no bs, and very professional.
I love this dealer! Salesman, Sammy was incredible in his efforts, and the dealership is beautiful. Nice place to wait for your car being serviced. So far I really like the service people too!
I took in my Venza for service and the service rep met me promptly, was pleasant to work with, gave me th options to choose from and I waited in their pleasant lounge. The car was done exactly in the amount of time he had estimated. Easy checkout. All round great and look forward to using them agaib
My boyfriend and I had an awesome car-buying experience! Everyone was super helpful and made the whole process enjoyable. A huge thank-you to Tyler, the sales manager, Mason, our sales rep, and Austin, the finance manager. They were all great to work with and made us feel taken care of from start to finish. We really appreciate the team and would definitely recommend them!
Gustavo Rich is an excellent service advisor. Very helpful and friendly. Keeps track of my cars service schedule.
Re: recall Very satisfied
Excellent customer service very knowledgeable and very clean facility great customer service waiting area it has all accommodation I highly recommend San Juan Capistrano Toyota sales and service dept thank you
Best Car buying experience from start to finish!
The only place I have my Camry Hybrid serviced! Always impressed by their expertise, as well as their authentic friendliness.
The staff are friendly, informative, and effecient
I take my RAV to Capistrano Valley for service and always found them to be fast, clean and honest.
I only deal with the service and parts departments and always receive friendly, professional assistance. I have never been pressured when informed of other services to be done. My questions were answered. I was never hurried. The service rep explained what was performed before asking me to sign. The dealership has a comfortable sitting area, including personal table areas if I need to use my laptop and paperwork. They also provide coffee which I overheard is good when one customer asked another. I bring my own drink. All in all a necessary and comfortable experience.
The best Toyota dealership in OC. Called about 10 of them and none of them worked with us before the car actually came in. Mason and Cam were an absolute pleasure to work with and I will come back here 100%
Great attention to detail and excellent communication from service advisor Eddie. Would recommend to others
Welcoming Efficient Respectful Good Listening Accommodating Excellent customer service Well staffed No pressure No nonsense
Bradley Merda and Jesse made a great team getting me into my '26 Toyota Camry SE. Very professional and worked diligently to make the purchase pain free and well done! Thanks to both Bradley and Jesse!
Fast and efficient customer service. Highly Recommended!
My wife and I had the most amazing experience with Capistrano Toyota, the sales person was very attentive and on point with every part of the transaction, we traded in a leased vehicle for another lease vehicle. It was the simplest car transaction we have ever done and everybody was very accommodating. Would recommend them to anybody.
Great service, knowledgeable staff and fast transaction! What’s normally an entire day of waiting was done quickly and efficiently. Very impressed given I have been to many Lexus dealers that didn’t seem to value your time or “want” your business.
Fast and simple process. Wide variety of colors and cars.staff was very friendly to me.
Capistrano Valley Toyota was great! I took my 1995 Toyota Supra in for an ispection. They were very excited to work on the vehicle. It had several issues that were handled in a very timely and professional manner. I'm very happy with the result. I had the complete opposite experience at Wheel and Tire Connection in Irvine, and would never recomend them. I would, however, recomend Capistrano Valley Toyota!
Exceptional service!
Great efficient and friendly service!
Excellent service. Fast and easy Highly recommend this dealership. Very comfortable waiting area as well.
Mason was very patient and showed us that we actually got more value with a new vehicle over the used vehicle we came to see
Great service, nice people, professional sales team.
Good service and friendly staff.
THE DEALER COMPLETED AN OIL CHANGE AND CAR INSPECTION FASTER THAN I HAVE SEEN BEFORE. THAT INCLUDES DELIVERING THE CAR FOR DRIVE AWAY. THE PRICE WAS EXCELLENT. I WAS ABLE TO PAY ON LINE. THE INSPECTION REPORT WAS PROVIDED ON LINE.
Paul is amazing!!!!!!!!!!!
Paul was very communicative and transparent. Eddie was also helpful when I was picking my car back up. What I appreciate most is that Paul wasn’t pushy or tried to upsell me on anything. Super friendly and great service overall! Capo Toyota is NOT my nearest dealership but I go out of my way to go there because the service is always great.
Great service, nice people work there, very fast finish and your car is ready. Give you more extra information about your car. They are awesome.
they're all amazing at this dealership... I HIGHLY recommend. Very kind and so so nice
Pleasure to deal with. Would continue to do business in the future and deal with the ervice dept.
I had an amazing car-buying experience at Toyota! Samy and Sayeed provided excellent customer service and made the whole process smooth and enjoyable. I really appreciate their professionalism and help. Highly recommended!
I want to start by saying nobody even knows or told me to leave a review. Im doing this because they deserve recognition. Zero pressure and realistic. Bryan Castanares is such a kind caring and godly dude. He treated me like family and was nothing but honest which is the only sales tactic I accept. The smile of Toyota aka Fernando Ramirez, helped me test drive multiple trucks and told me straight up if they didn't know something and found out for me. I bought the exact year/ model Tacoma pro i wanted and im proud to say I ... Read More Google - Sep 11, 2026
I’m coming up on almost a year with my mom car and somehow never got around to writing this review! But as our car is about to turn one, I’m reminded all over again just how thankful I am for Austin and the amazing experience he gave us.
I honestly dreaded even stepping foot into a dealership because of the bad reputation dealerships can sometimes have, but Austin completely changed that experience for me. He made the entire process so smooth, easy, and genuinely enjoyable. I never felt pressured or uncomfortable, and he made what I expected to ... Read More Google - Sep 10, 2026
The staff are very professional very polite and very accommodating!
(Translated by Google) Excellent attention and service (Original) Excelente atención y servicio
Zander is extremely helpful, knowledgeable and friendly. It makes the process seamless and easy. Getting a complimentary ride also makes everything easier.
Rich in the service department at Capistrano Valley Toyota has earned my trust. He’s professional, thorough, and helpful. He even took the time to double-check my truck when I thought I heard a noise, which I really appreciated. Great service and peace of mind knowing my truck is in good hands with Rich!
Jesse, service advisor, always has the best attitude and goes out of his way to correctly diagnose my car.
Same day service appointment and meeting Scott Monge who was knowledgeable about my car and some Toyota vehicles I’m interested in for the future.
Service person Xavier was cordial and pleasant. Got me in and out promptly and was also a nice pleasant guy!
Gina, Cameron, and the entire Capistrano Valley Toyota team were exceptional! I had, by far, the best experience purchasing this vehicle. They went above and beyond to get me the exact 2027 Prius Nightshade in yellow that I wanted. My finance manager, Jason Thomas, was absolutely amazing to work with and made the entire process smooth and enjoyable. I’ve purchased many cars over the past 30 years, and I can confidently say this was the best car-buying experience I’ve ever had. I highly recommend Capistrano Valley Toyota and their incredible team!
Great service. Jesse is the best!
Knowledge service advisors, friendly shuttle drivers, comfortable waiting area, with free coffee and snacks. Well trained mechanics.
Great dealership experience. Especially from their sales staff, Tristen was the one who helped me and he was amazing.
Bill Ohlman was the best, Made purchasing this car so easy! I would highly recommend him.
The staff was very knowledgeable and made my purchase very easy and prompt. Austin and Tristan knew exactly what I was looking for. They made my purchase one of the best I’ve experienced at a dealership.
Appreciate dealing with Capistrano Toyota. I came in for service, I really appreciate the quick and professional service.
Service was fast, easy to make an appointment, and honest. Reasonably priced for a dealership.
Was a good experience. Easy service scheduling on phone, fast and professional write up, work completed quickly while I waited, close out and return of vehicle all well done. Thank you.
Excellent service, Eddie was fantastic!
Trying to buy a part on their e-commerce, had issues. So far no answers thru their "contact us" session. I´m overseas and calling by phone will cost me $5 a minute.
Excellent service. First time customer here. Everything handle smooth fast with a smile
I just picked up my 2026 Toyota Tacoma from Capistrano Valley Toyota, and I want to say something about what that experience was actually like, because it wasn't what most people expect from a dealership.
There's no pressure here. None. Honestly, you don't even feel like you're in a car dealership.
My salesperson, Austin Norton, was the reason this worked for me. It took me a few months to be ready, and not once did he push, rush, or try to move me into something before it was right. He stayed helpful the entire time, with zero ... Read More DealerRater - Aug 16, 2026
Tristan Steward went above and beyond in an effort to find us a model that would work for my handicapped husband. He drove threes different vehicles to our home for us to try - (about six miles each way, each time). And met us at the dealership the next day to try yet another. We are still looking, unfortunately, but it's sure not Tristan's fault! Nor Toyota's nor Capo Valley Toyota's) And it was service with a big smile! We love the Toyota brand (I'm on my third Prius), and Capo Valley Toyota is our ... Read More DealerRater - Aug 15, 2026
Austin was incredible with helping me, so sweet and so patient and got me the exact car and deal I wanted
Very simple and easy service. The waiting room was great and my advisor was very helpful
I was taking a road trip and they did a quick review of my truck to make sure it was ready. Nice job.
fast fair friendly professional work and nice waiting area I would recommend to a friend
Excellent service from everyone and waiting area is clean and comfortable. I can work here while waiting for my car.
Fernando was very helpful and kind. The whole team did great by us for our last two car purchases.
Good customer service. My only complaint was the car wasn't washed. Perhaps the next time.
Was very busy day yet they finished my scheduled maintenance and recall within the estimated time. Also informed of a monthly deal on continued maintenance plan that I normally would not consider.
Service was done well and quickly. Staff was nice. Quick and easy experience. We will be back.
Excellent service by August, especially when tracking down maintenance plan from our Texas home. He was very personable and clear in communications. However, I feel a bit upsold on dealer maintenance services not required or recommended by Toyota. I should have done my own research prior to agreeing to additional services.
Underwriter friendly, personable and knowledgeable and patient. Location clean and tidy. Upon pickup, they stated each item of work performed. Very important!
I had an all-around great experience buying my Prius at this dealership. Everyone was honest and professional.
Very easy to deal with. Sales was no pressure, very cooperative, same with the closer.
We were 500 miles from home and this place helped us get a unique part on a weekend so we could get back home on time. Zander was the best!
Great to have my first service appointment with Capistrano Valley Toyota on my RAV4 Hybrid AWD. Issues were diagnosed and resolved and everything was covered under my vehicle service agreement.
5 Stars — Transparency and Ease of Doing Business Done Right
I recently purchased a Land Cruiser from Capistrano Valley Toyota and had an exceptional experience thanks to Bryan Castanares.
From day one, Bryan was all about transparency. He walked me through pricing, trade options, and financing without any gimmicks or hidden fees. Every question was answered clearly and I never felt pressured.
The ease of doing business here is unmatched. Paperwork was fast, the team was efficient, and they clearly respect your time. The dealership is well-run and the staff is professional, courteous, and customer-focused.
Bryan personally made sure the Land ... Read More DealerRater - Jun 27, 2026
Auto detailing after new car purchase takes way too long, horrible…sales were the beat!
I selected Capistrano Valley Toyota when Scott Monge moved from South County Lexus. Scott is a very honest, reliable service advisor who keeps our 3 Lexus family in top performance and safety. I was very impressed with the quality and efficiency of the Capistrano Valley Toyota Service Department. It will be our pleasure to continue to do business with you!
Sammy Aghmaghani is the man. Angel Pena in service recommended working with Sammy. the whole team took great care of me.
Routine service plus part replacement of two items mentioned would need replacing soon, at previous service. One additional part needed servicing upon inspection, that our service advisor brought to our attention. The service was done in a reasonable amount of time and communication was very good.
Worked with Zander during this visit to Capo Valley Toyota. He was great to work with and got everything I needed done with no issue. Will be back in the future for any service needs.
the only reason i come to this Toyota service center is because of the most excellent care and attention by Gustavo Rich. he should be made Vice President of the service department. on Tuesday i told him wherever he goes, i will follow, because i trust only him implicitly with my car's upkeep.
Amazing service and great people work with. My sales experience was one of the best.