Customer Testimonials

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DealerRater Apr 16, 2024

More care needs to be taken before returning a car to owners. The last time I picked up my car after being serviced I was almost home when I noticed there were three warning lights. This most recent time the technicians forget to put back a cover under the glove box. Not cool.

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DealerRater Apr 14, 2024

Paul was awesome. He made sure everything was taken care of prior to be leaving.

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DealerRater Apr 13, 2024

Richard is always very helpful and always has a pleasant attitude. Very knowledgeable about the cars I bring in.

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DealerRater Apr 5, 2024

Richard always provides great direction for service needs. Staff do great work. Outstanding order placed for parts needed.

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DealerRater Apr 4, 2024

Gus Rich, the service advisor was very helpful. He noted additional items for service, but the car was still done quickly. He even found some credits to lower the cost.

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DealerRater Apr 2, 2024

Fast service to fix my car. The associate, Gus, was very helpful, friendly, and provided great service.

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DealerRater Apr 1, 2024

Attentive to the customer’s needs. Always looking out for the best possible solution for the need, not the want.

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DealerRater Mar 29, 2024

The service people were courteous and accommodating. They had my car finished on time and the service agent called me back after I left to answer a question I had about the bill.

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DealerRater Mar 27, 2024

I made an inquiry about a car and got and immediate response. When I arrived to see the car , they were ready. All my questions and concerns were addressed. Will definitely recommend Capistrano Toyota.

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DealerRater Mar 27, 2024

Amazing team to work with. Made the process quick and easy. We were able to agree to a price over the phone which made it easier for us as we live 2 hours away.

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DealerRater Mar 17, 2024

Excellent customer service. Advisor went above and beyond to assist and explained all the issues with expertise and clarity.

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DealerRater Mar 16, 2024

Westin made everything easy for us, got the car we wanted at a price that other dealerships would not budge on.

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DealerRater Mar 15, 2024

Except for the construction inconvenience, Richard Gowdy is great. I have nothing else to say.

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DealerRater Mar 14, 2024

Very friendly and no pressure talking to them. Professionally showing the features of the SUV as simple that I can understand.

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DealerRater Mar 13, 2024

Best attitudes in the business. Always get my cars here, and service is 1st rate.

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DealerRater Mar 13, 2024

You are polite, helpful, prompt, and you do good work! Thank you for your excellent service

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DealerRater Mar 7, 2024

I come to your dealership for service even though I both of my Toyota's at other dealerships because of your honest service. Additionally your service employee Richard Gowdy is always very helpful and personable about servicing my cars. Richard is always very professional in his assistance and that's why I bring my vehicles into your dealership for service. Pleas keep up the good work, honest Toyota dealers are somewhat scares in south OC

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DealerRater Mar 2, 2024

This dealership is the best it has been in years since the current owner took over. And Richard is always great....

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DealerRater Mar 1, 2024

Easy check in and quick, nice lounge to wait in even though temporary, quick service and nice pick up. Could not ask for anything more.

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DealerRater Feb 29, 2024

We are very happy with the service we received from our salesmen, Fred Sveda. He was very knowledgeable and helpful. We purchased a Toyota Corolla Hybrid and he found exactly what we wanted.

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DealerRater Feb 29, 2024

Very friendly and our sales representative Patrick did a fabulous job of following up with us and getting the deal we requested approved in in a timely manner with no back and forth.

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DealerRater Feb 25, 2024

Great team! Great service! Thanks to Paul Bojescu! I am always happy to have my cars serviced here.

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DealerRater Feb 25, 2024

Great customer service! The representative, Robert was knowledgeable, patient, friendly, nice, and accommodating. More power to all of you!

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DealerRater Feb 25, 2024

I am always happy to have my cars serviced here and I have a new Prius that I just got from this dealership! They went out of their way to get me the new one that was supposed to go somewhere else. The new style looks like a sports car 🚗

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DealerRater Feb 24, 2024

Great team at Capistrano Valley Toyota - everything was completed as requested, professionally and on time !!!

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DealerRater Feb 23, 2024

Richard Gowdy is so professional and efficient. Always reliable advice. Great location and service. Miss the car wash.

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DealerRater Feb 22, 2024

Shahd was very responsive and informative. Very professional and communicated so well. The easiest and fastest transaction I’ve had.

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DealerRater Feb 21, 2024

This dealership is my go to place when I get my Blue Toyota truck serviced.

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DealerRater Feb 16, 2024

Great job on time , bring back the car wash Thanks and have a nice day

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DealerRater Feb 14, 2024

Had great service from Dan with this visit but was told my oil changes will not be covered under the agreement I had when I purchased the truck so I will be going elsewhere for services since it is not under warranty and probably will shop around for my next new car purchase

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DealerRater Feb 13, 2024

Richard Gowdy is the man. Excellent service, Richard, sincerely, John Walczak. It was a recall from a Toyota Corolla cross. The airbags.

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DealerRater Feb 11, 2024

Capistrano Toyota always gets me in quick and easy!! They give me a courtesy ride home and Richard keeps me informed of what my car needs. Fast friendly service!! Thank you!!

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DealerRater Feb 9, 2024

the only reason i come to this Toyota outlet is because of GUSTAVO RICH.!!! i have been driving since 1970 all over this county and nobody comes close to Gustavo's savvyness and knowledge. but most of all he is superlatively congenial. i trust him implicitly. he is Toyota's #1 employee, GIVE HIM A BIG RAISE. no,better yet, give him a VP position. if it weren't for him, i do not know who i would trust with my car. Hare Krishna!

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DealerRater Feb 8, 2024

When I brought in my 2012 Camry to Capo Valley Toyota, I was overwhelmed with the level of service that I received. The tone was set the moment I drove up. Shout out to Paul, the service writer, who worked with me through the entire process. Paul was friendly and very helpful. He took time to explain what the servicing would entail. The service team did a great job on my Camry. They did everything quickly and professionally. They were also good at keeping me in the loop during the process, which made me feel like a valued customer. Capo Valley ...

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DealerRater Feb 6, 2024

Always great service! The service representatives are knowledgeable and honest, so I trust their work.

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DealerRater Feb 3, 2024

I really like my service rep Robert Melendez. He is friendly and efficient. I don't like that the dealership discontinued complimentary car washes after a service expense.

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DealerRater Feb 3, 2024

Fast and efficient service with very friendly people. Couldn’t ask for more from a dealer.

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DealerRater Jan 23, 2024

My car was serviced ahead of schedule and completed early. The service rep was extremely professional. I am very satisfied

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DealerRater Jan 20, 2024

Good service from Richard. Rey nice Timely and well done. This 15 words min does not make sense

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DealerRater Jan 18, 2024

I first reached out to CapoValley Toyota a week before I was able to go see the vehicle I was asking about. I had been messaging other dealers all throughout the week prior and during the week and Bradley at CapoValley was one of the only salesman to continually keep me updated on the vehicle, all others ghosted or seemed to dodge my inquiries. I understood he couldn't hold the car despite others being interested in the car, and he kept me updated the entire time throughout the week to make sure I didn't waste a trip if ...

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DealerRater Jan 17, 2024

Thank you. Our car buying experience with Bradley and the team was great and efficient.

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DealerRater Jan 17, 2024

I had an 8am appointment for a transmission flush and it took 3 hours of sitting around waiting, for a one hour job. If you book a job, let’s get it done. Your appointment timing is foolish and disappointing.

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DealerRater Jan 12, 2024

Thank you for everything you all have done, special thank you to the management for working with me to get into these amazing Camrys. Truly appreciate you all!

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DealerRater Jan 11, 2024

Service Department staff are all friendly, helpful, knowledgeable, polite and professional in providing excellent customer service.

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DealerRater Jan 10, 2024

I have always received great, prompt and courteous service and willing to make the extra drive to this location.

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DealerRater Jan 10, 2024

Great service staff- had to bring car back after recent break job- Richard Gowdy very helpful

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DealerRater Jan 10, 2024

Daniel Kim took good care of me. They comped a rental while my truck was in for extended service (not Toyotas fault). Thanks Capo Valley Toyota!

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DealerRater Jan 7, 2024

Great buying experience. Abe is friendly and professional. Cameron, the sales manager, runs a great sales team. It is an outstanding environment to buy a vehicle.

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DealerRater Jan 7, 2024

Systems are efficient although front line staff is consistently unfriendly and "mechanical" in handling customer matters.

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DealerRater Jan 5, 2024

We had a great car buying experience at Capistrano Valley! We will be back again!

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DealerRater Jan 4, 2024

My salesperson was Richard Kim. He was very good about talking to me about what would fill my needs for my new car. He was able to show me the various models and their features and was able to keep me from spending more than I needed to.

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DealerRater Jan 4, 2024

Had a super smooth and amazing experience. Thank you Todd and Jason for the help!

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DealerRater Dec 30, 2023

On time services and charge details provided. Very easy to work with Daniel Kim. Thank you

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DealerRater Dec 30, 2023

Haven't purchased a vehicle in years and was dreading having to deal with sales and financing trying to squeeze every dollar they can from you but to my pleasant surprise, Brent from sales and Jason from financing were truly awesome and helpful. Customers need to be treated right and these gentlemen made sure I was.

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DealerRater Dec 29, 2023

Gustavo Rich is a great service representative. He is friendly and professional and takes very good care of his customers.

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DealerRater Dec 28, 2023

For the best deals in Southern California. Go see Cameron (General Sales Manager) , Todd (Sales Manager). And Bryan in the Sales Department at Capo Valley Toyota.They will hook you up and take care of you! I am happy with my 2024 Toyota Camry with the payments I wanted to be at !!! Thank you everyone at Capistrano Valley Toyota!!

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DealerRater Dec 28, 2023

Great team at capo Toyota. Excellent experience! As well run dealership as can be. Highly recommend.

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DealerRater Dec 28, 2023

Very professional dealership that kept me informed all the way though. Painless buying process, and great communications.

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DealerRater Dec 28, 2023

Everything is great. The inly improvement would be to decrease the time required to perform the service. I had a 10,000 mile service performed and it took over 2 hours wait time. The service department was very busy with many patrons waiting. Perhaps the service department can be expanded to add more bays and personnel.

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DealerRater Dec 28, 2023

Salesman was very helpful and never felt pressured to buy. Dealership appears to have changed owners.

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DealerRater Dec 24, 2023

No pressure tactics--smooth experience. Scheduling, drop off and pickup flawless. Thank you and happy holidays

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DealerRater Dec 22, 2023

Always great service!! Car has over 215,000 miles on it, and it still runs perfectly!!

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DealerRater Dec 22, 2023

Very helpful and very efficient. We had to be towed in and he was on the spot from beginning to end.

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DealerRater Dec 21, 2023

Had the best experience at Toyota thanks to Walmer for the attention to detail on what I was looking for in a car.

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DealerRater Dec 20, 2023

Only a short wait for a regular service. Great communication and good work. Thank you!

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DealerRater Dec 17, 2023

Services depart very good at explaining and working efficiently to return car promptly- consistently good service

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DealerRater Dec 16, 2023

CV Toyota was fast and professional. Service rep clarified required standard maintenance tasks. I was in and out in less than and hour.

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DealerRater Dec 12, 2023

My 2017 Prius was making a strange noise - Daniel listened carefully to my description of the problem, took notes and then touched base with us about the cause and our options for repair. Thanks for the attention and prompt service!

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DealerRater Dec 11, 2023

The time for the service was less than the time I was quoted which I appreciated.

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DealerRater Dec 9, 2023

From the moment I arrived for my Service appointment they were fast and efficient. Gus was my service rep and he was very professional and kind. They were super fast in getting my car completed. I recommend to my friends & family.

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DealerRater Dec 7, 2023

CV Toyota was fast and professional. The service rep said my request to change the tires on a 4Runner we plan to trade-in "didn't make sense." I didn't appreciate the comment as we wanted safe tires for our holiday travel plans.

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DealerRater Dec 7, 2023

Friendly, personable, professional, worked within our budget, great customer service and follow up...amazing team of people dedicated to helping the customer with their needs without any pressure

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DealerRater Dec 1, 2023

Always helpful and you know exactly what repairs are going to be done as well as what the price of each service will be. Have been using them for years and have never had a problem with the service department and staff.

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DealerRater Nov 25, 2023

Staff was wonderful. Laith, Todd Jason and Bethany. No pressure which was nice. A little disappointed when I brought the car back since we were so late in the evening in purchasing the car to go over the car options and also to fix some imperfections. I pointed them out to the person they said would do it. They fixed one little thing and left everything else the same. Since I was to trusting I didn't look further. In further looking I found even more. It is a used car so I guess I will let it slide but ...

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DealerRater Nov 23, 2023

Great service, really appreciated how helpful Richard was sorting out my warranty and getting so much work done, while covered by the 2 yr maintenance warranty.

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DealerRater Nov 22, 2023

Even though the facilities are under construction the process remains above average. Wishing you continued success in the new year.

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DealerRater Nov 18, 2023

Gus in the service department is great. Very personable and helpful. I also appreciate his honesty.

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DealerRater Nov 16, 2023

Kim was extremely helpful in showing me which cars were available and all the lease/financing options that were available. They trade in process of my used vehicle was smooth and easy. I strongly recommend Capistrano Valley Toyota for a painless buying experience.

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DealerRater Nov 14, 2023

Maria helped us a lot, made it easy to decide. Everything went smooth and fast

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DealerRater Nov 5, 2023

Daniel Kim was very attentive to me when I took my car in for service.

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DealerRater Nov 3, 2023

Highly recommend this place! People are all great and so is their work. Coffee's pretty good too.

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DealerRater Oct 31, 2023

Service was quick and efficient. Replaced a tire at no cost after a road hazard caused a puncture

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DealerRater Oct 31, 2023

Excellent customer service very efficient and professional. I was informed in details about my car service and I’m very happy and would recommend this dealership to everybody

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DealerRater Oct 30, 2023

Good communication by reps, always great service. I’ve been coming here to get my car serviced for fifteen years.

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DealerRater Oct 29, 2023

Absolutely satified! Patrick was courteous and professional. He was able to get my headlight and my hubcap. Long Beach Toyota was able to secure a hub cap for months. I will definelty be coming back!

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DealerRater Oct 27, 2023

Long time satisfied customer. Much better customer experience and mojo than Irvine Toyota. Courteous staff.

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DealerRater Oct 26, 2023

This dealership has the best customer service. I am very happy with all of the services I have received.

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DealerRater Oct 25, 2023

Gus and the service team provide phenomenal service!! The sales team when I bought my car two years ago new was incredible as well. Thank you!

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DealerRater Oct 24, 2023

Bill Peters is your man if you want to buy a car here. He was so helpful? He didn’t pressure me into anything I didn’t want and let me make the decisions. He was informative, asked me the right questions that I didn’t think of, and made the whole thing very easy. He also followed up with me a few days later to make sure I loved my new car. 5 stars

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DealerRater Oct 24, 2023

Straightforward and helpful. Pleasant customer service and honest, upfront pricing. I would come back again.

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DealerRater Oct 20, 2023

Customer Service is attentive, available, & always helpful. My vehicle is serviced well & in a timely manner.

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DealerRater Oct 19, 2023

Gus was professional and friendly. I waited in the waiting room until is was completed. It was completed on time.

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DealerRater Oct 15, 2023

Outstanding service and customer seems Rich and. Nestor were great It is always perfection and reasonable

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DealerRater Oct 12, 2023

Outstanding customer service, I was treated like family. They answered all of my questions and made me feel comfortable with my purchase.

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DealerRater Oct 7, 2023

Richard Gowdy, service provider, takes care of me every time and is trustworthy and knowledgeable.

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DealerRater Oct 4, 2023

As of 2021, service is much better now. No long waits. Good communication. Wish they would wash the vehicles after service. It is confusing where to pay for service now, no central pay point and I had to ask around, not efficient.

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DealerRater Sep 30, 2023

I always receive excellent customer service and my car is well tended to at the dealership.

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DealerRater Sep 29, 2023

Friendly staffs.I can refer my friends..staffs are very helpful too. Dealership is cleanz

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